SIMUL8-Planner Solution
Maintenance, Support, Training
We offer a comprehensive maintenance program
with options to bring the service in-house as required. Our annual
maintenance provides the following:
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Any software upgrades |
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Free telephone/e-mail access to end-user support |
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Free telephone/e-mail administrative support |
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Small configuration requests, such as report
writing, format changes etc |
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A support website café is also
provided for each SIMUL8-Planner installation for users to
ask questions, report bugs, identify
problems. This website will also provide easy access to the latest
system documentation, all related system files, and contact e-mails
for maintenance purposes.
END-USER TRAINING
Implementation of SIMUL8-Planner
includes a one-day end-user training course. This will introduce
the
user to all the necessary
system imports, inputs, features & functions of the tool,
the reporting, and exporting functionality.
Administrator training can also be provided to teach IT how
to maintain server licenses, back-up schedules, modify system
access levels, as well as potentially work as a front-line support
to the end-users at the facility.
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